Refund policy

30-DAY RETURN POLICY

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

Return Eligibility:

To qualify for a return, the item must:

  • Be in the same condition as you received it – unused, unworn, with tags, and in the original packaging.
  • Include the receipt or proof of purchase.

To begin the return process, contact us at assistant@luxurymoroccanrugs.com. If your return is accepted, we’ll provide detailed instructions on where to send the item.
⚠️ Items returned without prior authorization will not be accepted.

For any questions about returns, feel free to reach out to us at assistant@luxurymoroccanrugs.com.

DAMAGES AND ISSUES

Please inspect your order upon arrival and notify us immediately if:

  • The item is defective or damaged.
  • You received the wrong product.

We’ll promptly assess the issue and make things right.

NON-RETURNABLE ITEMS

Unfortunately, we do not accept returns on gift cards.

EXCHANGES

The quickest way to get what you need is to return the unwanted item and place a new order once the return is accepted.

REFUNDS

Once we receive and inspect your return, we’ll notify you about the refund approval status. If approved, the refund will be processed automatically to your original payment method.

Please note:
It may take some time for your bank or credit card company to process and post the refund.